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Warranty

warranty

IOA Software and Hardware Warranty

IOA warrants, that for a period of one-year from delivery of a new IPAD system to the end-user of the system, the system will extensively comply with the published specifications of the purchased product. Additional restrictions and limitations are governed by the terms and conditions of the IPAD Owners Association, Incorporated Software License Agreement enclosed with the system.

The following service and support is provided to each registered user of IPAD-OS systems by the IOA:

  • One-year hardware warranty on IPAD systems as stated above.
  • 90 day Software Protection Policy, which provides free software maintenance upgrades and updates for the first 90 days of ownership of any new IPAD system. An optional annual Software Protection Policy is also available to extend this protection.
  • On-line technical information and software updates available on IOA products from our web site www.IPADowners.org.
  • Expedited product replacement during the first 90 days of ownership. The customer is responsible for obtaining a return authorization number (RMA) from the IOA prior to shipping. Return packing, insurance and shipping expenses to IOA are the responsibility of the customer.
  • Expedited product repair or replacement during the term of the warranty. The customer is responsible for obtaining an RMA from IOA prior to shipping. Packing, insurance and shipping expenses to IOA are the responsibility of the customer.

Simply fill out and fax or send in your registration card to register and activate your warranty service and support.

Warranty support covers the IPAD-OS and all IOA supplied hardware purchased with the IPAD as a system solution unless otherwise noted on the sales agreement.

Software updates, as referred to in the description of our warranty and services, are minor modifications to the system or software and software bug fixes. A software bug is considered an operation of the software inconsistent with the published specifications of the purchased product.

Software upgrades, as referred to in the description of our services, are significant modifications to the system or software that typically add or enhance functionality.

IOA Support and Maintenance Services

IOA technical support consists of fee based service options that can assist in installing and maintaining your IOA products. Each service has specific hardware and software support elements to enhance productivity.

These annual agreements cover hardware components that are part of, or installed inside the IPAD unit and do not cover components external to or connected to the IPAD. Extended support and maintenance agreements for hardware components external to the IPAD are available from the respective manufacturers or resellers of that equipment.

Software updates, as referred to in the description of our services, are minor modifications to the system or software and software bug fixes. A software bug is considered an operation of the software inconsistent with the published specifications of the purchased product.

Software upgrades, as referred to in the description of our services, are significant modifications to the system or software that typically add and enhance functionality.

Hardware maintenance is provided using best means available shipping from your IOA Representative. Where possible, we will utilize the nationwide network of authorized IPAD resellers to expedite hardware service.

IOA Per-Call Support

Full software support and hardware troubleshooting is available on an as-needed per-call basis. This service is available for any registered IPAD system including those without an annual maintenance and/or support agreement.

  • Telephone support from 8am to 5pm MST, Monday through Friday from IOA
  • The per-call support rate is $100 per incident.
  • Software upgrades, when available, can be purchased directly from IOA or through an authorized IOA reseller.
  • Expedited product repair can be obtained directly from IOA on a time and materials basis, contact the IOA for quote. The customer is responsible for obtaining a return authorization number (RMA) from IOA prior to shipping. Return packing, insurance and shipping expenses to IOA are the responsibility of the customer.

Optional Annual Maintenance and Support Agreements

Full software support, hardware troubleshooting and maintenance for a single IPAD. This agreement covers the following services for one year:

Software

  • Priority telephone support from 8am to 5pm MST, Monday through Friday from IOA or by E-mail on our Contact Us page.
  • IOA Software Protection for a single IPAD (see IOA Software Protection-Single IPAD Agreement for details)

Hardware

  • Priority telephone troubleshooting from 8am to 5pm MST, Monday through Friday from IOA or through your local IOA reseller.
  • 48-hour repair or replacement as required.
  • For one incident per year, IOA will cross ship any component(s) of the registered IPAD system or the entire system as required. IOA pays shipping both ways (additional incidents are charged at $150 flat fee). The customer is responsible for obtaining an RMA from IOA prior to shipping. Return packing is the responsibility of the customer.

IOA Full System Support Site Agreement

Full software support, hardware troubleshooting and maintenance for all IPAD units registered to a single owner and site. This agreement covers the following services for one year:

Software

  • Priority telephone support from 8am to 5pm MST, Monday through Friday from IOA or by E-mail on Contact Us page.
  • IOA Software Protection for a single site (see IOA Software Protection-Site Agreement for details)

Hardware

  • Priority telephone troubleshooting from 8am to 5pm MST, Monday through Friday from IOA.
  • 48-hour repair or replacement as required.
  • For one incident per registered IPAD per year, IOA will cross ship any component(s) of the system or the entire system as required. IOA pays shipping both ways (additional incidents are charged at $150 flat fee). The customer is responsible for obtaining an RMA from IOA prior to shipping. Return packing is the responsibility of the customer.

Please read the following Terms and Conditions carefully before ordering your IOA Support Agreement.

Ordering your IOA Agreement indicates your acceptance of these Terms and Conditions.

This offer is good only in the U.S.A. and Canada.

Terms and Conditions

IOA and Licensee hereby agree that the following terms and conditions shall govern the delivery of support services by IOA to Licensee under the IOA Support Agreement program with respect to applicable registered IOA products (Products). This service agreement is effective upon receipt and acceptance of your order by IOA.

  1. Services. IOA will provide the services (Services) as described in this brochure either directly or through authorized providers.
  2. Exclusions. IOA shall not be required to provide any services relating to problems arising out of: (i) Licensee's use of the Products in a manner for which they were not designed; (ii) accident; (iii) Licensee's negligence, misuse, or modification of the Products; or (iv) versions of Products other than the most recent version (e.g. 5x) and one version back (e.g. 4x) unless said Products are no longer listed on IOA's Web site as supported products.
  3. Terms and Termination. This Support Agreement shall terminate immediately upon nonpayment of the price for the Services ordered. IOA reserves the right to cancel this Support Agreement at any time or change the fees, terms, or conditions upon ninety (90) days notice. You may, by giving thirty (30) days written notice to IOA, terminate the Agreement on the effective date of any such change. In the absence of such notice of termination, the change will be deemed accepted by you. Upon termination, IOA will prorate and refund any excess fees paid by you, based on your activation date and the date of cancellation. If you find that you are not satisfied with the program, you may request a full refund of the annual fee within the first 60 days after activation. Refund requests and other notices must be sent in writing to: IPAD Owners Association, Inc., c/o Michael Shartiag - Treasurer, 444 Lake Cook Road, Suite 11
    Deerfield, IL 60015
    USA.
  4. Warranty and Disclaimer. IOA will use reasonable commercial efforts to provide the Services under this Support Agreement in a professional manner, but IOA cannot guarantee that every question or problem raised by Licensee will be resolved. Nothing in this Support Agreement shall be construed as expanding or adding to the warranty for the Licensed Software in the License Agreement. EXCEPT FOR THIS EXPRESS LIMITED WARRANTY, IOA MAKES AND LICENSEE RECEIVES NO WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, RELATED TO OR ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT OR THE PROVISION OF MATERIALS OR SERVICES UNDER THIS SUPPORT AGREEMENT, AND IOA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  5. Limitation of Liability. IOA's LIABILITY UNDER THIS SUPPORT AGREEMENT IS LIMITED TO THE AMOUNTS PAID BY LICENSEE FOR THE SERVICES ORDERED BY LICENSEE. IN NO EVENT SHALL IOA HAVE ANY LIABILITY FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE OF EQUIPMENT OR FACILITIES, OR INTERRUPTION OF BUSINESS, ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT IOA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
  6. Additions. Any other services added to this Support Agreement by written notice to Licensee will be governed by the terms of this Support Agreement.
  7. General. This Support Agreement may not be transferred by Licensee. This Support Agreement supersedes all other written and oral proposals, purchase orders, prior agreements, and other communications between Licensee and IOA concerning the subject matter of this Support Agreement and constitutes the entire agreement between IOA and Licensee regarding provision of Services. This Support Agreement shall be governed by the laws of the State of Illinois.

To sign up for an annual support agreement by phone, call IOA Customer Services. Have your credit card and IOA product information (models and serial numbers) on hand. Please be sure to read the Terms and Conditions below.

To sign up by mail or fax (1-847-432-1087), use this form:

Name_________________________________________

Company______________________________________

Address_______________________________________

City________________State/Province_______________

ZIP/Postal code_________________________________

Daytime phone_________________________________

Fax__________________________________________

Please enroll me in the following annual support program:
(Check as many items as you need.)

[ ] Full Support Single IPAD

$895.00/yr

[ ] Full Support Site
(multiple IPAD's per site)

$2,995.00/yr

(Serial numbers required)*:

1 [ ] 5000 [ ] 2500 [ ] 1200 Serial no.________________

2 [ ] 5000 [ ] 2500 [ ] 1200 Serial no.________________

3 [ ] 5000 [ ] 2500 [ ] 1200 Serial no.________________

4 [ ] 5000 [ ] 2500 [ ] 1200 Serial no.________________

* If you don't know your product serial numbers but you have registered your software, Contact Us and we'll assist you.

Total price: _______________

Payment must be in U.S. funds (please do not send cash).

I would like to pay for the contract as follows:

[ ] I am enclosing a check or money order payable to IPAD Owners Association, Incorporated, payable in U.S. dollars and drawn on a U.S. bank.

[ ] Please bill me. (Prior credit approval is required. Contact us for assistance).

[ ] I'm ordering for a U.S. or Canadian government agency or accredited educational institution. I've enclosed the original copy of my purchase order—including designated bill to and ship to addresses.

Send the completed form to us. Our postal mailing address and Fax number can be found on our Contact Us page.

Please read the following Terms and Conditions carefully before ordering your IOA Support Agreement. Ordering your IOA Agreement indicates your acceptance of these Terms and Conditions. This offer is good only in the U.S. and Canada.

Terms and Conditions

IOA and Licensee hereby agree that the following terms and conditions shall govern the delivery of support services by IOA to Licensee under the IOA Support Agreement program with respect to applicable registered IOA products (Products). This service agreement is effective upon receipt and acceptance of your order by IOA.

  1. Services. IOA will provide the services (Services) as described in this brochure either directly or through authorized providers.
  2. Exclusions. IOA shall not be required to provide any services relating to problems arising out of: (i) Licensee's use of the Products in a manner for which they were not designed; (ii) accident; (iii) Licensee's negligence, misuse, or modification of the Products; or (iv) versions of Products other than the most recent version (e.g. 9.0) and one version back (e.g. 8.0) unless said Products are no longer listed on IOA's Web site as supported products.
  3. Terms and Termination. This Support Agreement shall terminate immediately upon nonpayment of the price for the Services ordered. IOA reserves the right to cancel this Support Agreement at any time or change the fees, terms, or conditions upon ninety (90) days notice to you. You may, by giving thirty (30) days written notice to IOA, terminate the Agreement on the effective date of any such change. In the absence of such notice of termination, the change will be deemed accepted by you. Upon termination, IOA will prorate and refund any excess fees paid by you, based on your activation date and the date of cancellation. If you find that you are not satisfied with the program, you may request a full refund of the annual fee within the first 60 days after activation. Refund requests and other notices must be sent in writing to: IPAD Owners Association, Inc., c/o Michael Shartiag - treasurer, 444 Lake Cook Road, Suite 11
    Deerfield, IL 60015
    USA.
  4. Warranty and Disclaimer. IOA will use reasonable commercial efforts to provide the Services under this Support Agreement in a professional manner, but IOA cannot guarantee that every question or problem raised by Licensee will be resolved. Nothing in this Support Agreement shall be construed as expanding or adding to the warranty for the Licensed Software in the License Agreement. EXCEPT FOR THIS EXPRESS LIMITED WARRANTY, IOA MAKES AND LICENSEE RECEIVES NO WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, RELATED TO OR ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT OR THE PROVISION OF MATERIALS OR SERVICES UNDER THIS SUPPORT AGREEMENT, AND IOA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  5. Limitation of Liability. IOA's LIABILITY UNDER THIS SUPPORT AGREEMENT IS LIMITED TO THE AMOUNTS PAID BY LICENSEE FOR THE SERVICES ORDERED BY LICENSEE. IN NO EVENT SHALL IOA HAVE ANY LIABILITY FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE OF EQUIPMENT OR FACILITIES, OR INTERRUPTION OF BUSINESS, ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT IOA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
  6. Additions. Any other services added to this Support Agreement by written notice to Licensee will be governed by the terms of this Support Agreement.
  7. General. This Support Agreement may not be transferred by Licensee. This Support Agreement supersedes all other written and oral proposals, purchase orders, prior agreements, and other communications between Licensee and IOA concerning the subject matter of this Support Agreement and constitutes the entire agreement between IOA and Licensee regarding provision of Services. This Support Agreement shall be governed by the laws of the State of Illinois.
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