IPAD-OS Annual Technical Support Policy

Voice telephone support is available from 8am to 8pm Eastern Time (5am to 5pm Pacific Time) Monday through Friday.

Our support staff are all native English speakers located in the USA!

After hours, weekend and holiday telephone support may also be available with a 2 hour call-back that includes a $50 additional fee per event even for annual support policy holders. Prearranged after hours technical support calls may be exempted from extra fees.

Annual support policies include one full year of technical support (voice and email) and free access to all IPAD-OS software updates and upgrades released while the policy is in effect. This guarantees you receive the most current IPAD-OS version and the best IPAD-OS voice support available.

A prerequisite to purchase an IPAD-OS technical support policy is that the policy holder must be using the current release version of IPAD-OS. If you do not already have the latest version of IPAD-OS, you must first purchase an upgrade because we do not have the extra resources to support older versions of the software.

Annual Technical Support Policy
Annual Support Contract Includes IPAD-OS software upgrades and updates	$800 per year Payment must be received through PayPal or prepaid check. Available 8am to 8pm Eastern Time Monday-Friday. After hours or weekend rates at additional $50 per event. IPAD-OS Model Number 5000 2500 1200 IPAD-OS Serial Number (Help me find my serial number) Signup Now! Note: Special contact information will be sent to you when your support policy is accepted.
Direct Payment By Check

Make your check for $800.00 in United States Dollars payable to "IPAD Owners Association" with the note "Annual Support Policy" along with your IPAD-OS serial number and send it to the following address.

IPAD Owners Association
444 Lake Cook Road, Suite 11
Deerfield, IL 60015
USA

Include your email address if you wish to be notified by email with your special technical support policy holder contact information.

If you are selling new IPAD-OS systems, it is strongly suggested that you bundle the first year of technical support with each sale. This ensures that the end user has a very positive experience with your sale. Remind the user that a technical support policy includes all new software releases so they won't have to worry about keeping current.

How to find your IPAD-OS serial number.

There are several ways to locate your IPAD-OS serial number. Only the last five digits are needed for IPAD-OS identification.

1. The easiest is to look at the serial number label attached to the back of your IPAD unit. If the hardware has changed, it is a good idea to use one of the following methods to locate your serial number and attach a new serial number sticker to the back of your IPAD.
2. The serial number displays when you log into the IPAD-OS web manager and click on the product logo in the upper left hand corner. In IPAD-OS versions 3.0 and later, this also shows version numbers for support systems like the web manager interface itself.
3. You can also type "STAT SN" on the local IPAD-OS console or at a supervisor telnet prompt.

Your IPAD-OS serial number is very important. It is required for all software updates and upgrades to verify eligibility and access rights. Please keep this number someplace easy to find in an emergency. Our technical support staff requires this number before providing support.

Please include your IPAD-OS serial number in all communications with our technical support staff. This allows better trouble ticket tracking and faster service to technical support policy holders.

A support policy is also a great deal for you, the dealer. By selling a support policy with each new IPAD-OS sale you will have access to this same high level of support while you are helping your customer. It gives you the resources to provide faster and less expensive service to your customers, saving them both money and time.