Warranty
IOA Software and Hardware Warranty
IOA warrants, that for a period of one-year from delivery of a new IPAD
system to the end-user of the system, the system will extensively comply
with the published specifications of the purchased product. Additional
restrictions and limitations are governed by the terms and conditions of
the IPAD Owners Association, Incorporated Software License
Agreement enclosed with the system.
The following service and support is provided to each registered user of IPAD-OS systems by the IOA:
- One-year hardware warranty on IPAD systems as stated above.
- 90 day Software
Protection Policy, which provides free software maintenance upgrades
and updates for the first 90 days of ownership of any new IPAD system. An
optional annual Software Protection Policy is also available to extend
this protection.
- On-line technical information and software updates available on IOA
products from our web site www.IPADowners.org.
- Expedited product replacement during the first 90 days of ownership.
The customer is responsible for obtaining a return authorization number
(RMA) from the IOA prior to shipping. Return packing, insurance and
shipping expenses to IOA are the responsibility of the
customer.
- Expedited product repair or replacement during the term of the
warranty. The customer is responsible for obtaining an RMA from IOA prior
to shipping. Packing, insurance and shipping expenses to IOA are the
responsibility of the customer.
Simply fill out and fax or send in your registration card to
register and activate your warranty service and support.
Warranty support covers the IPAD-OS and all IOA supplied hardware
purchased with the IPAD as a system solution unless otherwise noted on
the sales agreement.
Software updates, as referred to in
the description of our warranty and services, are minor modifications to
the system or software and software bug fixes. A software bug is
considered an operation of the software inconsistent with the published
specifications of the purchased product.
Software upgrades, as referred to
in the description of our services, are significant modifications to the
system or software that typically add or enhance functionality.
IOA Support and Maintenance Services
IOA technical support consists of fee based service options that can
assist in installing and maintaining your IOA products. Each service has
specific hardware and software support elements to enhance
productivity.
These annual agreements cover hardware components that are part of, or
installed inside the IPAD unit and do not cover components
external to or connected to the IPAD. Extended support and maintenance
agreements for hardware components external to the IPAD are available from
the respective manufacturers or resellers of that equipment.
Software updates, as referred to in the description of our
services, are minor modifications to the system or software and software
bug fixes. A software bug is considered an operation of the software
inconsistent with the published specifications of the purchased
product.
Software upgrades, as referred to in the description of our
services, are significant modifications to the system or software that
typically add and enhance functionality.
Hardware maintenance is provided using best means available shipping
from your IOA Representative. Where possible, we will utilize the
nationwide network of authorized IPAD resellers to expedite hardware
service.
IOA Per-Call Support
Full software support and hardware troubleshooting is available on an
as-needed per-call basis. This service is available for any registered
IPAD system including those without an annual maintenance and/or support
agreement.
- Telephone support from 8am to 5pm MST, Monday through Friday from IOA
at 847-432-1087
- The per-call support rate is $100 per incident.
- Software upgrades, when available, can be purchased directly from IOA
or through an authorized IOA reseller.
- Expedited product repair can be obtained directly from IOA on a time
and materials basis, contact the IOA for quote. The customer is
responsible for obtaining a return authorization number (RMA) from IOA
prior to shipping. Return packing, insurance and shipping expenses to IOA
are the responsibility of the customer.
Optional Annual Maintenance and Support Agreements
Full software support, hardware troubleshooting and maintenance for a
single IPAD. This agreement covers the following services for one
year:
Software
- Priority telephone support from 8am to 5pm MST, Monday through Friday
from IOA at 847-432-1087or by E-mail at support@IPADOwners.org.
- IOA Software Protection for a single IPAD (see IOA Software
Protection-Single IPAD Agreement for details)
Hardware
- Priority telephone troubleshooting from 8am to 5pm MST, Monday through
Friday from IOA at 847-432-1087 or through your local IOA reseller.
- 48-hour repair or replacement as required.
- For one incident per year, IOA will cross ship any component(s) of the
registered IPAD system or the entire system as required. IOA pays
shipping both ways (additional incidents are charged at $150 flat fee).
The customer is responsible for obtaining an RMA from IOA prior to
shipping. Return packing is the responsibility of the customer.
IOA Full System Support Site Agreement
Full software support, hardware troubleshooting and maintenance for all
IPAD units registered to a single owner and site. This agreement covers
the following services for one year:
Software
- Priority telephone support from 8am to 5pm MST, Monday through Friday
from IOA at 847-432-1087 or by E-mail at support@IPADowners.org.
- IOA Software Protection for a single site (see IOA Software
Protection-Site Agreement for details)
Hardware
- Priority telephone troubleshooting from 8am to 5pm MST, Monday through
Friday from IOA at 847-432-1087.
- 48-hour repair or replacement as required.
- For one incident per registered IPAD per year, IOA will cross ship any
component(s) of the system or the entire system as required. IOA pays
shipping both ways (additional incidents are charged at $150 flat fee).
The customer is responsible for obtaining an RMA from IOA prior to
shipping. Return packing is the responsibility of the customer.
Please read the following Terms and Conditions carefully before
ordering your IOA Support Agreement.
Ordering your IOA Agreement indicates your acceptance of these Terms
and Conditions.
This offer is good only in the U.S.A. and Canada.
Terms and Conditions
IOA and Licensee hereby agree that the following terms and conditions
shall govern the delivery of support services by IOA to Licensee under the
IOA Support Agreement program with respect to applicable registered IOA
products (Products
). This service agreement is effective
upon receipt and acceptance of your order by IOA.
- Services. IOA will provide the services (
Services
) as
described in this brochure either directly or through authorized
providers.
- Exclusions. IOA shall not be required to provide any services
relating to problems arising out of: (i) Licensee's use of the Products in
a manner for which they were not designed; (ii) accident; (iii) Licensee's
negligence, misuse, or modification of the Products; or (iv) versions of
Products other than the most recent version (e.g. 5x) and one version back
(e.g. 4x) unless said Products are no longer listed on IOA's Web site as
supported products.
- Terms and Termination. This Support Agreement shall terminate
immediately upon nonpayment of the price for the Services ordered. IOA
reserves the right to cancel this Support Agreement at any time or change
the fees, terms, or conditions upon ninety (90) days notice. You may, by
giving thirty (30) days written notice to IOA, terminate the Agreement on
the effective date of any such change. In the absence of such notice of
termination, the change will be deemed accepted by you. Upon termination,
IOA will prorate and refund any excess fees paid by you, based on your
activation date and the date of cancellation. If you find that you are not
satisfied with the program, you may request a full refund of the annual
fee within the first 60 days after activation. Refund requests and other
notices must be sent in writing to: IPAD Owners Association, Inc., c/o
Michael Shartiag - Treasurer, 420 West Frontage Road, Suite 103
Northfield, IL 60093 USA.
- Warranty and Disclaimer. IOA will use reasonable commercial
efforts to provide the Services under this Support Agreement in a
professional manner, but IOA cannot guarantee that every question or
problem raised by Licensee will be resolved. Nothing in this Support
Agreement shall be construed as expanding or adding to the warranty for
the Licensed Software in the License Agreement. EXCEPT FOR THIS EXPRESS
LIMITED WARRANTY, IOA MAKES AND LICENSEE RECEIVES NO WARRANTIES OR
CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, RELATED TO OR
ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT OR THE PROVISION OF
MATERIALS OR SERVICES UNDER THIS SUPPORT AGREEMENT, AND IOA SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
- Limitation of Liability. IOA's LIABILITY UNDER THIS SUPPORT
AGREEMENT IS LIMITED TO THE AMOUNTS PAID BY LICENSEE FOR THE SERVICES
ORDERED BY LICENSEE. IN NO EVENT SHALL IOA HAVE ANY LIABILITY FOR ANY
SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOST PROFITS, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE
GOODS OR SERVICES, LOSS OF USE OF EQUIPMENT OR FACILITIES, OR INTERRUPTION
OF BUSINESS, ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT UNDER ANY
THEORY OF LIABILITY, WHETHER OR NOT IOA HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING
THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
- Additions. Any other services added to this Support Agreement
by written notice to Licensee will be governed by the terms of this
Support Agreement.
- General. This Support Agreement may not be transferred by
Licensee. This Support Agreement supersedes all other written and oral
proposals, purchase orders, prior agreements, and other communications
between Licensee and IOA concerning the subject matter of this Support
Agreement and constitutes the entire agreement between IOA and Licensee
regarding provision of Services. This Support Agreement shall be governed
by the laws of the State of Illinois.
To sign up for an annual support agreement by phone, call IOA
Customer Services at 847-432-1087. Have your credit card and IOA product
information (models and serial numbers) on hand. Please be sure to read
the Terms and Conditions below.
To sign up by mail or fax, use this form:
Name_________________________________________
Company______________________________________
Address_______________________________________
City________________State/Province_______________
ZIP/Postal code_________________________________
Daytime phone_________________________________
Fax__________________________________________
Please enroll me in the following annual support program:
(check as many items as you need):
[] Full Support Single IPAD
|
$895.00/yr
|
[] Full Support Site (multiple IPAD's per site)
|
$2,995.00/yr
|
(Serial numbers required)*:
1 [ ] 1200 [ ] 2500 [ ] 5000 Serial no.________________
2 [ ] 1200 [ ] 2500 [ ] 5000 Serial no.________________
3 [ ] 1200 [ ] 2500 [ ] 5000 Serial no.________________
4 [ ] 1200 [ ] 2500 [ ] 5000 Serial no.________________
* If you don’t know your product serial numbers but you have
registered your software, call 847-432-1087 and we'll assist you.
Total price: _______________
Payment must be in U.S. funds (please do not send cash).
I would like to pay for the contract as follows:
[] I am enclosing a check or money order payable to IPAD Owners
Association, Incorporated, payable in U.S. dollars and drawn on a U.S.
bank.
[] Please bill me. (prior credit approval is required call IOA at
847-432-1087 for assistance).
[] I’m ordering for a U.S. or Canadian government agency or
accredited educational institution. I’ve enclosed the original copy
of my purchase order—including designated bill to
and ship to
addresses.
Send the completed form to: sales@ipadowners.org
Please read the following Terms and Conditions carefully before ordering
your IOA Support Agreement. Ordering your IOA Agreement indicates your
acceptance of these Terms and Conditions. This offer is good only in the
U.S. and Canada.
Terms and Conditions
IOA and Licensee hereby agree that the following terms and conditions
shall govern the delivery of support services by IOA to Licensee under the
IOA Support Agreement program with respect to applicable registered IOA
products (Products
). This service agreement is effective
upon receipt and acceptance of your order by IOA.
- Services. IOA will provide the services
(
Services
) as described in this brochure either directly or
through authorized providers.
- Exclusions. IOA shall not be required to provide any services
relating to problems arising out of: (i) Licensee's use of the Products in
a manner for which they were not designed; (ii) accident; (iii) Licensee's
negligence, misuse, or modification of the Products; or (iv) versions of
Products other than the most recent version (e.g. 5x) and one version back
(e.g. 4x) unless said Products are no longer listed on IOA's Web site as
supported products.
- Terms and Termination. This Support Agreement shall terminate
immediately upon nonpayment of the price for the Services ordered. IOA
reserves the right to cancel this Support Agreement at any time or change
the fees, terms, or conditions upon ninety (90) days notice to you. You
may, by giving thirty (30) days written notice to IOA, terminate the
Agreement on the effective date of any such change. In the absence of such
notice of termination, the change will be deemed accepted by you. Upon
termination, IOA will prorate and refund any excess fees paid by you,
based on your activation date and the date of cancellation. If you find
that you are not satisfied with the program, you may request a full refund
of the annual fee within the first 60 days after activation. Refund
requests and other notices must be sent in writing to: IPAD Owners
Association, Inc., c/o Michael Shartiag - treasurer, 420 W. Frontage Road,
Suite 103 Northfield, IL 60093 USA.
- Warranty and Disclaimer. IOA will use reasonable commercial
efforts to provide the Services under this Support Agreement in a
professional manner, but IOA cannot guarantee that every question or
problem raised by Licensee will be resolved. Nothing in this Support
Agreement shall be construed as expanding or adding to the warranty for
the Licensed Software in the License Agreement. EXCEPT FOR THIS EXPRESS
LIMITED WARRANTY, IOA MAKES AND LICENSEE RECEIVES NO WARRANTIES OR
CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, RELATED TO OR
ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT OR THE PROVISION OF
MATERIALS OR SERVICES UNDER THIS SUPPORT AGREEMENT, AND IOA SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
- Limitation of Liability. IOA's LIABILITY UNDER THIS SUPPORT
AGREEMENT IS LIMITED TO THE AMOUNTS PAID BY LICENSEE FOR THE SERVICES
ORDERED BY LICENSEE. IN NO EVENT SHALL IOA HAVE ANY LIABILITY FOR ANY
SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOST PROFITS, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE
GOODS OR SERVICES, LOSS OF USE OF EQUIPMENT OR FACILITIES, OR INTERRUPTION
OF BUSINESS, ARISING IN ANY WAY OUT OF THIS SUPPORT AGREEMENT UNDER ANY
THEORY OF LIABILITY, WHETHER OR NOT IOA HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING
THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
- Additions. Any other services added to this Support Agreement
by written notice to Licensee will be governed by the terms of this
Support Agreement.
- General. This Support Agreement may not be transferred by
Licensee. This Support Agreement supersedes all other written and oral
proposals, purchase orders, prior agreements, and other communications
between Licensee and IOA concerning the subject matter of this Support
Agreement and constitutes the entire agreement between IOA and Licensee
regarding provision of Services. This Support Agreement shall be governed
by the laws of the State of Illinois.
Copyright © 2000-2008, IPAD Owners Association, Inc.
All Rights Reserved.